Shipping Policy
All orders will be dispatched within 0-2 business days.
Delivery time is the next business day via Royal Mail Tracked 24 unless otherwise stated (Track Your Order).
Your tracking number will be provided within 0-2 business days after placing your order.
Free shipping for all UK orders. No minimum spend. Shop with confidence and get your order delivered to your doorstep for free.
Delivery time starts after the item is dispatched from the warehouse, usually within 0-2 business days of payment clearance.
In the event that there is a delay in the delivery process, we regret to inform you that your order may take longer than the expected time frame to arrive. It is important to note that we have no control over the shipping times and any unforeseen delays that may occur during the shipment process.
We kindly request your understanding and patience in this regard, should such an unforeseeable circumstance arise. We assure you that we are doing our best to expedite the shipping process and get your order to you as soon as practically possible. We apologize for any inconvenience that this may cause, and thank you for your continued patronage.
Kindly note that the dispatch time (0-2 business days) differs from the shipping time and should be added to the total delivery time. Orders generally take 1-3 business days to be fully processed (checked, packed, forwarded to logistics and sent to the designated courier). After your order has been processed, our courier will then pick up your package(s). An email with your online tracking information will be available on our website.
During peak season(holidays, promotions or other instances) processing time might take slightly longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER
Once an order is placed, it is important to contact us within 1 hour if you wish to cancel, as the order might already have been processed.
Please do drop us an email at:
UNCLAIMED ORDERS
We do not accept responsibility for any packages returned to us as refused, undeliverable, unclaimed, or because of incorrect or insufficient address.
Should you notice an incorrect or insufficient address when receiving the confirmation email, contact us as soon as possible at:
Once we have processed the order, we are not able to change the address, and we are not responsible for incorrect or insufficient addresses.
If you have any questions, please do not hesitate to contact us (support@orthojointrelief.com)